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Title:Evaluation of reference personnel
Author(s):Rubin, Richard E.
Subject(s):Reference services (Libraries)
Abstract:The evaluation of reference staff is a complex process involving important psychosocial as well as procedural factors. This article focuses on those aspects of performance evaluation that affect the motivation of reference workers to improve performance based on their performance evaluations. Factors such as rater-ratee interactions are explored as well as the motivational potential of various types of evaluation instruments.
Issue Date:1991
Publisher:Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
Citation Info:In B. Allen (ed) Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990): 147-165.
Series/Report:Allerton Park Institute (32nd : 1990)
Genre:Conference Paper / Presentation
Publication Status:published or submitted for publication
Date Available in IDEALS:2007-04-15

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