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Title:Assessing service to special populations
Author(s):Turock, Betty J.
Subject(s):Reference services (Libraries)
Special populations
Abstract:Over the past twenty years, librarianship has promulgated quantitative evaluation through the application of output measures to a goal-based model, even in the face of evidence that such an approach makes difficult the fair assessment of services to special populations. While outside librarianship the emphasis is on outcome measurement, we have failed to move into that realm, even when it is most appropriate. In the future, the way in which evaluation is conducted must be determined by the questions it seeks to answer, the model that will best supply the answers, and the design that will uncover an accurate reflection of the program. That requires a combination of qualitative and quantitative measurement rigorously applied. Eight models are suggested that can provide the valid, reliable evaluations that have to date eluded us.
Issue Date:1991
Publisher:Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
Citation Info:In B. Allen (ed) Evaluation of Public Services and Public Services Personnel (Papers presented at the Allerton Park Institute held October 28-30, 1990): 125-145.
Series/Report:Allerton Park Institute (32nd : 1990)
Genre:Conference Paper / Presentation
Publication Status:published or submitted for publication
Date Available in IDEALS:2007-04-15

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