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Title:Extending Knowledge Management to "Knowing": A Design of Experience Management System
Author(s):Zhang, Guangxuan; Purao, Sandeep
Subject(s):information systems
knowledge management
information technology and work
Abstract:Knowing is constituted in, and thus, inseparable from practice. The conceptualization it suggests is different from the epistemology of possession that underlies prior work in knowledge management. To capture, represent and manage ‘knowing,’ we propose a novel class of solutions – experience management systems. An experience management system consists of practice vignettes, vignette representation, and vignette generation. We envision the solution as a challenge to, yet an extension of, the notion of case-based reasoning systems. The paper outlines the kernel theories that contribute to the solution, and illustrate our efforts in the context of conflict management in large-scale projects.
Issue Date:2015-03-15
Series/Report:iConference 2015 Proceedings
Genre:Conference Paper/Presentation
Peer Reviewed:yes
Rights Information:Copyright 2015 is held by the authors. Copyright permissions, when appropriate, must be obtained directly from the authors.
Date Available in IDEALS:2015-03-23

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