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Title:Education for Digital Reference Services
Author(s):Smith, Linda C.
Subject(s):Digital reference
Library and information science education
Abstract:Digital reference services encompass any reference services provided via the Internet and can involve the use of both print and digital resources. Education for digital reference services includes: (1) courses taken in a library and information science degree program; (2) on-the-job training; (3) continuing education; (4) evaluation; and (5) acquisition of substantive, multidisciplinary knowledge. This paper explores the topic of education for digital reference services by providing a brief history of education for reference services; results of a survey of reference instructors in the U.S. and Canada; a case study of education provided to students in Web-based reference courses at the University of Illinois at Urbana-Champaign; a discussion of the issues and challenges that need to be addressed; and recommendations on how to make progress in this area.
Issue Date:2002-08
Publisher:Association of College and Research Libraries/American Library Association
Citation Info:The Digital Reference Research Agenda, 2003, pp. 148-176.
Series/Report:Publications in Librarianship, no. 55
Genre:Conference Paper / Presentation
Publication Status:published or submitted for publication
Peer Reviewed:not peer reviewed
Rights Information:Copyright owned by Linda C. Smith and American Library Association
Date Available in IDEALS:2007-05-29

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