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|Title:||Measuring and Improving the Quality of Public Services: A Hybrid Approach|
|Author(s):||Seay, Thomas; Seaman, Sheila; Cohen, David|
Information services Quality control.
Libraries Quality control.
|Publisher:||Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign|
|Citation Info:||In Library Trends 44 (3) Winter 1996: Perspectives on Quality in Libraries: 464-490|
|Publication Status:||published or submitted for publication|
|Rights Information:||Copyright 1996 Board of Trustees University of Illinois.|
|Date Available in IDEALS:||2008-05-22|
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Library Trends 44 (3) Winter 1996: Perspectives on Quality in Libraries
Library Trends 44 (3) Winter 1996: Perspectives on Quality in Libraries. Edited by Thomas W. Shaughnessy.
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