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Title:Mining Help Desk Emails for Problem Domain Identification and Email Feature Engineering for Routing Incoming Emails
Author(s):Rathi, Dinesh
Doctoral Committee Chair(s):Twidale, Michael B.
Department / Program:Library and Information Science
Discipline:Library and Information Science
Degree Granting Institution:University of Illinois at Urbana-Champaign
Degree:Ph.D.
Genre:Dissertation
Subject(s):Library Science
Abstract:This work also outlines different pre-processing steps done on email from the help desk domain, such as removal of different types of noise elements and removal of stop words using a customized stop word list, and the outcome of each of these pre-processing steps.
Issue Date:2008
Type:Text
Language:English
Description:381 p.
Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2008.
URI:http://hdl.handle.net/2142/81554
Other Identifier(s):(MiAaPQ)AAI3314870
Date Available in IDEALS:2015-09-25
Date Deposited:2008


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