Files in this item



application/pdf3406768.pdf (3MB)Restricted to U of Illinois
(no description provided)PDF


Title:Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent Burden: The "Libqual+rtm Lite" Randomized Control Trial (Rct)
Author(s):Kyrillidou, Martha
Doctoral Committee Chair(s):Smith, Linda C.
Department / Program:Library and Information Science
Discipline:Library and Information Science
Degree Granting Institution:University of Illinois at Urbana-Champaign
Subject(s):Business Administration, Marketing
Abstract:The matrix sampling method, the randomized control trial framework, and the statistical analysis methods outlined in the current study are useful heuristic methods for other high stakes library survey implementations whether for a physical as well as a digital library environment. These methodological approaches add rigor and thoughtful perspectives as they inform ways libraries shape their services and "touch" their users through improvements and innovations in the years to come.
Issue Date:2009
Description:302 p.
Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2009.
Other Identifier(s):(MiAaPQ)AAI3406768
Date Available in IDEALS:2015-09-25
Date Deposited:2009

This item appears in the following Collection(s)

Item Statistics