Customer Focus in Highway Transportation Asset Management

Wilson Orndoff, Cynthia Jane
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http://hdl.handle.net/2142/83175

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Title:Customer Focus in Highway Transportation Asset Management
Author(s):Wilson Orndoff, Cynthia Jane
Doctoral Committee Chair(s):Darter, Michael I.
Department / Program:Civil Engineering
Discipline:Civil Engineering
Degree Granting Institution:University of Illinois at Urbana-Champaign
Degree:Ph.D.
Genre:Dissertation
Subject(s):Political Science, Public Administration
Abstract:Outcome performance measures were validated, which brought forth notable result. Of particular consequence is that not only did the groups identify that they believed they received a good value for the tax dollar spent. Information gained in this study is a major development in the field of HTAM and provides specific guidance for effective customer focus strategies.
Issue Date:2001
Type:Text
Language:English
Description:441 p.
Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2001.
URI:http://hdl.handle.net/2142/83175
Other Identifier(s):(MiAaPQ)AAI3030492
Date Available in IDEALS:2015-09-25
Date Deposited:2001


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