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Description
Title: | Customer Focus in Highway Transportation Asset Management |
Author(s): | Wilson Orndoff, Cynthia Jane |
Doctoral Committee Chair(s): | Darter, Michael I. |
Department / Program: | Civil Engineering |
Discipline: | Civil Engineering |
Degree Granting Institution: | University of Illinois at Urbana-Champaign |
Degree: | Ph.D. |
Genre: | Dissertation |
Subject(s): | Political Science, Public Administration |
Abstract: | Outcome performance measures were validated, which brought forth notable result. Of particular consequence is that not only did the groups identify that they believed they received a good value for the tax dollar spent. Information gained in this study is a major development in the field of HTAM and provides specific guidance for effective customer focus strategies. |
Issue Date: | 2001 |
Type: | Text |
Language: | English |
Description: | 441 p. Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2001. |
URI: | http://hdl.handle.net/2142/83175 |
Other Identifier(s): | (MiAaPQ)AAI3030492 |
Date Available in IDEALS: | 2015-09-25 |
Date Deposited: | 2001 |
This item appears in the following Collection(s)
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Dissertations and Theses - Civil and Environmental Engineering
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Graduate Dissertations and Theses at Illinois
Graduate Theses and Dissertations at Illinois