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Users’ Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study
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http://hdl.handle.net/2142/8361
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| File | Description | Format |
|---|---|---|
librarytrendsv49i4c_opt.pdf
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| Title: | Users’ Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study |
| Author(s): | Cook, Colleen; Heath, Fred M. |
| Subject(s): |
Libraries User satisfaction.
Libraries Evaluation. Libraries Quality control. Libraries Standards. |
| Issue Date: | 2001 |
| Publisher: | Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign |
| Citation Info: | In Library Trends 49 (4) 2001: Measuring Service Quality: 548-584 |
| Genre: | Article |
| Type: | Text |
| Language: | English |
| URI: | http://hdl.handle.net/2142/8361 |
| ISSN: | 0024-2594 |
| Publication Status: | published or submitted for publication |
| Rights Information: | Copyright 2001 Board of Trustees University of Illinois. |
| Date Available in IDEALS: | 2008-05-22 |
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Library Trends 49 (4) Spring 2001: Measuring Service Quality
Library Trends 49 (4) Spring 2001: Measuring Service Quality. Edited by Martha Kyrillidou and Fred M. Heath.
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