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Description
Title: | Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study |
Author(s): | Cook, Colleen; Heath, Fred M. |
Subject(s): | Libraries User satisfaction.
Libraries Evaluation. Libraries Quality control. Libraries Standards. |
Issue Date: | 2001 |
Publisher: | Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign |
Citation Info: | In Library Trends 49 (4) 2001: Measuring Service Quality: 548-584 |
Genre: | Article |
Type: | Text |
Language: | English |
URI: | http://hdl.handle.net/2142/8361 |
ISSN: | 0024-2594 |
Publication Status: | published or submitted for publication |
Rights Information: | Copyright 2001 Board of Trustees University of Illinois. |
Date Available in IDEALS: | 2008-05-22 |
This item appears in the following Collection(s)
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Library Trends 49 (4) Spring 2001: Measuring Service Quality
Library Trends 49 (4) Spring 2001: Measuring Service Quality. Edited by Martha Kyrillidou and Fred M. Heath.