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Title:Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard
Author(s):Poll, Roswitha
Subject(s):Libraries User satisfaction.
Libraries Evaluation.
Libraries Quality control.
Libraries Standards.
Issue Date:2001
Publisher:Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign
Citation Info:In Library Trends 49 (4) 2001: Measuring Service Quality: 709-717
Genre:Article
Type:Text
Language:English
URI:http://hdl.handle.net/2142/8367
ISSN:0024-2594
Publication Status:published or submitted for publication
Rights Information:Copyright 2001 Board of Trustees University of Illinois.
Date Available in IDEALS:2008-05-22


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