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|Title:||Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard|
|Subject(s):||Libraries User satisfaction.
Libraries Quality control.
|Publisher:||Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign|
|Citation Info:||In Library Trends 49 (4) 2001: Measuring Service Quality: 709-717|
|Publication Status:||published or submitted for publication|
|Rights Information:||Copyright 2001 Board of Trustees University of Illinois.|
|Date Available in IDEALS:||2008-05-22|
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Library Trends 49 (4) Spring 2001: Measuring Service Quality
Library Trends 49 (4) Spring 2001: Measuring Service Quality. Edited by Martha Kyrillidou and Fred M. Heath.
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