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Title:Achievement of Expectations in Leisure Travel Satisfaction: An Application of Expectation -Disconfirmation Theory
Author(s):Lee, Junghun
Doctoral Committee Chair(s):Stewart, William P.
Department / Program:Recreation, Sport, and Tourism
Discipline:Recreation, Sport, and Tourism
Degree Granting Institution:University of Illinois at Urbana-Champaign
Subject(s):Psychology, Social
Abstract:The findings suggest that disconfirmation and satisfaction shift across time, and satisfaction was highest in the recollection phase, compared to the two on-site satisfaction assessments, by suggesting that people remember their past leisure travel experiences in a comparatively favorable manner. The findings further suggest that achievement of on-site experience, compared to disconfirmation, better predicts on-site satisfaction, while disconfirmation, compared to achievement, better predicts satisfaction in the recollection phase. The applicability of expectation-disconfirmation theory is a reasonable fit understanding overnight backcountry visitor satisfaction, especially when it is integrated with the design of multiphase leisure travel experience.
Issue Date:2007
Description:132 p.
Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2007.
Other Identifier(s):(MiAaPQ)AAI3269957
Date Available in IDEALS:2015-09-28
Date Deposited:2007

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