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Title:Barriers to knowledge sharing in Chinese healthcare referral services: an emergent theoretical model
Author(s):Zhou, Lihong; Baptista Nunes, Miguel; Huang, Ruhua; Liu, Fang
Subject(s):Chinese healthcare systems
healthcare referral services
knowledge sharing
knowledge sharing barriers
Abstract:This paper reports on a research study that aims to identify barriers to knowledge sharing (KS) in Chinese healthcare referral services. An inductive case study approach was employed, in which 24 healthcare professionals and workers from four healthcare organisations in Hubei Province, Central China were interviewed using semi-structured scripts. Through data analysis, 14 KS barriers emerged in four main themes: interpersonal trust barriers, communication barriers, management and leadership barriers, and inter-institutional barriers. A cause-consequence analysis of the identified barriers revealed that three barriers are at the core of the majority of problems, namely, the absence of national and local policies for inter-hospital KS, lack of a specific hospital KS requirement, and lack of mutual acquaintance. Thus, to resolve KS problems, it is important that healthcare governance agencies, both at the national and regional levels, take leadership in the process of KS implementation by establishing specific and strong policies for inter-institutional KS in the referral process.
Issue Date:2016-03-15
Citation Info:NA
Series/Report:IConference 2016 Proceedings
Genre:Conference Paper / Presentation
Rights Information:Copyright 2016 is held by the authors. Copyright permissions, when appropriate, must be obtained directly from the authors.
Date Available in IDEALS:2016-03-08

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