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Title:Users of Open Source Software - How do they get help?
Author(s):Singh, Vandana; Twidale, Michael B.; Nichols, David M.
Subject(s):OSS
open-source software
FLOSS
help giving/help getting
Abstract:A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions that are given. The implications for sociotechnical design are considered, exploring how the help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign.
Issue Date:2009-01
Publisher:IEEE
Citation Info:Singh, V., Twidale, M.B. & Nichols, D.M. (2009). Users of Open Source Software – How do they get help? Proceedings HICSS 2009.
Genre:Conference Paper / Presentation
Type:Text
Language:English
URI:http://hdl.handle.net/2142/9603
Publication Status:published or submitted for publication
Peer Reviewed:is peer reviewed
Date Available in IDEALS:2009-02-10


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