Are a Lot of Satisfied Participants Enough?

Abstract

Family life programs commonly collect data about who uses their services and participant satisfaction. In my opinion, program designers have been discouraged in recent years from collecting this information, however, because they have been criticized for not being able to say anything about whether a program changed knowledge or behavior. Although demonstrating change in behavior is important, knowing whom you are serving and how people feel about your program is also important. In this article, I will talk about collecting utilization, satisfaction, and demographic data, and making decisions based on this data.