Browse University Library by Author "Phetteplace, Eric"
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Phetteplace, Eric; Kern, M. Kathleen (2011-04-01)A 25% increase in Instant Messaging inquiries received at the University of Illinois at Urbana led us to create a “remote services” desk that would answer questions from IM, email, and SMS. To best fit this new service ...
Hensley, Merinda Kaye; Edwards, Margaret B.; Phetteplace, Eric (2011-03-30)In this preconference, library administrators and supervisors will position their institution for the future by creating a plan to intentionally mentor, prepare and train new librarians. Recent survey results of LIS graduates ...