Browse University Library by Contributor "Palmer, Carole L."
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(2009-10-27)Slides presented to the Chief Officers of State Library Agencies annual meeting. Update on IMLS DCC progress since spring, 2009; Flickr Feasibility Study; collection development (of IMLS DCC and Opening History Collections) ...
Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” randomized control trial (RCT) (2010-01-06)The purpose of the study was twofold: (a) identifying whether item sampling using matrix sampling methods improved the well-known survey protocol, LibQUAL+®, and produced a viable alternative, LibQUAL+® Lite; in particular, ...