2026-09-21T12:32:30Z https://www.ideals.illinois.edu/oai-pmh

oai:www.ideals.illinois.edu:2142/18327 2023-07-10 col_2142_5131 col_2142_8951 com_2142_5130 com_2142_8950 com_2142_150

Palmer, Carole L. Palmer, Carole L. Smith, Linda C. Lipinski, Tomas MacMullen, W. John Healey, Paul D. 2011-01-14T22:46:20Z 2011-01-14T22:46:20Z 2011-01-14T22:46:20Z 2010-12 This study applies uncertainty management theory to reference interactions between law librarians and pro se library users. Focus groups were conducted with law librarians to obtain data. The results showed that law librarians assisting pro se library users experienced uncertainty in multiple and complex forms, arising both from interacting with users and from institutional and legal requirements; that they appraised uncertainty for its meaning; managed their own uncertainties through various techniques; dealt with challenges to managing their uncertainty; and attempted to influence the uncertainty of pro se library users. The results also highlighted a significant gap between standard reference interaction practices and theory and the realities experienced in reference interactions with pro se library users. Item withdrawn by Mark Zulauf (zulauf@illinois.edu) on 2010-11-10T22:47:43Z Item was in collections: University of Illinois Theses & Dissertations (ID: 1) No. of bitstreams: 2 Healey Dissertation-final.doc: 544768 bytes, checksum: 6f9fef03feb5dcacd12e9f6d8478b2a2 (MD5) Healey_Paul.pdf: 867439 bytes, checksum: 3a7c7763a2db946ba34dba4316b430fc (MD5) Made available in DSpace on 2011-01-14T22:46:20Z (GMT). No. of bitstreams: 3 Healey_Paul.pdf: 867439 bytes, checksum: 3a7c7763a2db946ba34dba4316b430fc (MD5) license.txt: 4060 bytes, checksum: ab8ca594b5982b79d40d79f63ea0dfe9 (MD5) Healey Dissertation-final.doc: 544768 bytes, checksum: 6f9fef03feb5dcacd12e9f6d8478b2a2 (MD5) http://hdl.handle.net/2142/18327 en Copyright 2010 Paul David Healey Uncertainty management Law librarians Law reference interactions Pro se library users Uncertainty management in reference interactions with pro se law library users Library & Information Science 1992 Library & Information Science 0370 University of Illinois at Urbana-Champaign Dissertation Ph.D. PHD:Library & Infor Sci -UIUC 10KS0370PHD