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Murnighan, J. Keith King, Thomas Ray 2011-05-07T13:03:59Z 2011-05-07T13:03:59Z 10000-01-01 1992 The present study investigates how organizations reestablish legitimacy by symbolically managing the meaning of their actions when publicly accused of wrongdoing. During governmental hearings to respond to the allegations, organizations can make real changes in their structures and practices to reestablish legitimacy. In contrast to this substantive re-legitimation, symbolic legitimation refers to reframing the meaning of the actions to create the perception of legitimacy. "This dissertation posits that such hearings are as much for the purpose of re-legitimation as they are for fact-finding, and that the re-legitimation process occurs through the dialogue or ""talk"" that characterizes these public events. More specifically, organizational representatives offer stories that reframe alleged wrongdoing to make their actions consistent with socially acceptable practices. The sequential nature of the dialogue may thus reveal the patterns and relationships of issues, questions, and responses that are designed to re-legitimate." The data include transcripts from the testimony of executives from three financial organizations that had been closed by the federal government, who testified before U.S. Congressional Committees concerning allegations of mismanagement and fraud. Analysis of these data fit the assumption that governmental hearings correspond to a re-legitimation, as opposed to a fact-finding, model. The study also shows that the dialogue consists of significant, stable patterns among the issues, questions, and responses in the transcripts, thus providing evidence of symbolic re-legitimation processes. Finally, implications of these results for theory and research on the process of organizational legitimacy are discussed. Made available in DSpace on 2011-05-07T13:03:59Z (GMT). No. of bitstreams: 2 license.txt: 4922 bytes, checksum: 910b249b4beec47e7ab768910c8f966f (MD5) 9236504.pdf: 6660213 bytes, checksum: 79977126aca2cebe1760213eda6c2fea (MD5) Previous issue date: 1992 Item marked as restricted to the 'UIUC Users [automated]' Group (id=2) by Howard Ding (hding2@illinois.edu) on 2011-05-07T14:49:41Z Item is restricted indefinitely. Restriction data tranferred 2014-07-01T11:22:38-05:00 Original Data Group with Access UIUC Users [automated] Release Date: none Reason: ETDs are only available to UIUC Users without author permission ETDs are only available to UIUC Users without author permission U of I Only AAI9236504 (UMI)AAI9236504 http://hdl.handle.net/2142/21278 eng Copyright 1992 King, Thomas Ray Business Administration, Management Political Science, General Sociology, General Institutional hearings as symbolic process: The re-legitimation of organizational practices text Business Administration Business Administration University of Illinois at Urbana-Champaign Dissertation Ph.D.