2026-09-20T21:29:02Z https://www.ideals.illinois.edu/oai-pmh

oai:www.ideals.illinois.edu:2142/82009 2023-07-11 col_2142_5131 col_2142_11614 com_2142_5130 com_2142_11613 com_2142_8903

Hulin, Charles Miner, Andrew Gregory 2015-09-25T20:38:39Z 2015-09-25T20:38:39Z 10000-01-01 2001 2001 Sixty-seven individuals in a call center provided ESM data by responding to palmtop computers at randomly scheduled intervals 5--6 times a day for 3 weeks. These data were matched to objective task performance obtained from organizational call records. Sixty-seven percent of variance in hedonic tone of mood was within rather than between-persons; 86 percent of variance in task performance was within-persons. Within-persons, hedonic tone was significantly related to both positive and negative work events. The relationship between negative events and mood was about five times stronger than that between positive events and mood, even though positive events were reported 2 to 5 times more frequently. Hedonic tone was also related to working more quickly, providing better self-reported customer service, and enacting discretionary work behaviors such as organizational citizenship behaviors and work withdrawal. Implications of these findings as well as the use of experience sampling for the study of dynamic workplace variables are discussed. Made available in DSpace on 2015-09-25T20:38:39Z (GMT). No. of bitstreams: 2 license.txt: 4848 bytes, checksum: 96035ab3f5e1c23cc7138a224ce498bd (MD5) 3023144.pdf: 9054821 bytes, checksum: 10f36fa9364bec23124ebe6b1cd6698e (MD5) Previous issue date: 2001 Embargo set by: Seth Robbins for item 83290 Lift date: Forever Reason: Restricted to the U of I community idenfinitely during batch ingest of legacy ETDs Restricted to the U of I community idenfinitely during batch ingest of legacy ETDs U of I Only 217 p. Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2001. http://hdl.handle.net/2142/82009 (MiAaPQ)AAI3023144 eng Psychology, Industrial Experience Sampling Events, Moods, Behaviors, and Performance at Work text Psychology Psychology University of Illinois at Urbana-Champaign Dissertation Ph.D.