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oai:www.ideals.illinois.edu:2142/84511 2023-07-11 col_2142_5131 col_2142_14791 com_2142_5130 com_2142_14790 com_2142_9216

Michael G. Pratt Foreman, Peter Ogden 2015-09-25T22:21:20Z 2015-09-25T22:21:20Z 10000-01-01 2001 2001 "This thesis examines the phenomena of multiple and competing expectations in complex organizations through the lens of identity theory. I begin with the premise that the challenge of managing multiple interests in organizations is essentially one of managing multiple identities. My main research question is: How does a complex, pluralistic organization ' manage' multiple and competing identities? I explore this issue in the context of healthcare organizations---chosen because of the industry's inherent degree of competing interests and the associated conflicts that have been raised by the managed care movement. In particular, I focus on the identity management strategies and mechanisms employed by the top management team in a large, physician-owned, integrated delivery system, using the Pratt and Foreman (2000) classification scheme as a reference point. Through a 18-month-long ethnographic case study, I gathered extensive qualitative data---including non-participant observations of management committee meetings and formal and informal interviews with upper-level managers and physician leaders. The data were analyzed primarily via a process of thematic coding and pattern-matching, using qualitative data analysis software. The analysis of the data are consistent with the Pratt and Foreman (2000) scheme and provide extensive ""thick description"" of the various strategies and mechanisms used to respond to multiple identities. Furthermore, an additional and highly valuable strategy emerged from the data, wherein managers simultaneously integrated and segregated multiple identities. This semi-integration response spans opposing quadrants and suggests that managers may employ highly complex responses that operate on different levels simultaneously. Lastly, the pattern of mechanisms used to implement the identity management strategies fell along an concrete-abstract continuum which corresponded to the deletion-aggregation diagonal." Made available in DSpace on 2015-09-25T22:21:20Z (GMT). No. of bitstreams: 2 license.txt: 4848 bytes, checksum: 96035ab3f5e1c23cc7138a224ce498bd (MD5) 3017077.pdf: 11395343 bytes, checksum: 25e376f960290b44eeafc673cab34039 (MD5) Previous issue date: 2001 Embargo set by: Seth Robbins for item 85792 Lift date: Forever Reason: Restricted to the U of I community idenfinitely during batch ingest of legacy ETDs Restricted to the U of I community idenfinitely during batch ingest of legacy ETDs U of I Only 223 p. Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2001. http://hdl.handle.net/2142/84511 (MiAaPQ)AAI3017077 eng Health Sciences, Health Care Management Managing Identities in Managed Care: Top -Management -Team Responses to Organizational Complexity and Change text Business Administration Business Administration University of Illinois at Urbana-Champaign Dissertation Ph.D.