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Title:How Do People Re-find Files, Emails and Web Pages?
Author(s):Jones, William; Wenning, Abe; Bruce, Harry
Subject(s):personal information management
information behavior
personal search
Abstract:Recent research suggests that a preference for navigation by folder to re-find files endures notwithstanding dramatic improvements in support for search as an alternate method of return. This paper describes a study that confirms this finding for files but that observes a distinctly different pattern of preference for re-finding email messages. After a delay of 2 to 4 weeks, search was the most common first choice for the return to email messages. A third, compound method was predominant for the return to Web information: The use of character-by-character "auto-complete" search was frequently followed by a hyperlink navigation to reach a targeted web page. Results point to the need for an integrated support of search and navigation methods during re-finding attempts. Results also suggest that support for re-finding begins with support for the initial "keeping" of information. Finally, results affirm two basic tenets of personal information management (PIM): 1. The need to consider multiple forms of information. 2. The need to consider a PIM activity such as re-finding within a larger context that includes other activities of PIM and considers the life cycle of personal information.
Issue Date:2014-03-01
Citation Info:Jones, W., Wenning, A., & Bruce, H. (2014). How Do People Re-find Files, Emails and Web Pages? In iConference 2014 Proceedings (p. 552 - 564). doi:10.9776/14136
Series/Report:iConference 2014 Proceedings
Genre:Conference Paper / Presentation
Other Identifier(s):136
Publication Status:published
Peer Reviewed:yes
Rights Information:Copyright 2014 is held by the authors of individual items in the proceedings. Copyright permissions, when appropriate, must be obtained directly from the authors.
Date Available in IDEALS:2014-02-28

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