Evolving Information Practices in News Media Content Moderation

Juneström, Amalia E. M.

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https://hdl.handle.net/2142/100242 Copy

Description

Title

Evolving Information Practices in News Media Content Moderation

Author(s)

Juneström, Amalia E. M.

Issue Date

2018

Keyword(s)

• information practices
• news media practices
• comments sections
• content moderation
• information behaviour

Abstract

This study explores the set of practices that news journalists who are dealing with user-generated content moderation apply when assigned with the task of conducting content moderation on news forums online. It focuses on how aggressive user behavior occurring in comments sections plays a role in shaping such practices. The findings of the study indicate that journalists respond to hate speech by enacting certain practices which have evolved within a collective setting. However, the practices that the journalists enact are also the product of social arrangements in a shared information landscape. The practices that the studied news outlets apply when moderating comments sections manifest a balancing act between the ideal of maintaining an open discussion that enables free speech and democracy and attracting readers and reaching a wider audience with their articles.

Publisher

iSchools

Series/Report Name or Number

iConference 2018 Proceedings

Type of Resource

text

Language

eng

Permalink

http://hdl.handle.net/2142/100242

Copyright and License Information

Copyright 2018 is held by Amalia E. M. Juneström. Copyright permissions, when appropriate, must be obtained directly from the author.

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