User sentiments towards intelligent personal assistants

Lopatovska, Irene; Velazquez, Mildred; Richardson, Rachel; Lai, Guida

Permalink

https://hdl.handle.net/2142/103334 Copy

Description

Title

User sentiments towards intelligent personal assistants

Author(s)

• Lopatovska, Irene
• Velazquez, Mildred
• Richardson, Rachel
• Lai, Guida

Issue Date

2019-03-15

Keyword(s)

• Intelligent personal assistants
• Smart speakers
• Conversational agents
• Sentiment analysis
• Technology adoption

Abstract

This paper reports the findings of an ongoing study of user adoption of Intelligent Personal Assistants (IPAs, i.e. Amazon Alexa, Apple Siri, Google Assistant, etc.) and focuses on user sentiments towards IPAs. The data on factors that attribute to user attitudes regarding IPAs were collected via interviews and focus groups. The findings suggest that users mainly like IPAs for convenience and the hands-free interface; and dislike IPAs for the poor technical quality (such as speech recognition and responses), usability issues, and lack of trans-parent data management practices.

Publisher

iSchools

Series/Report Name or Number

iConference 2019 Proceedings

Type of Resource

text

Language

eng

Permalink

http://hdl.handle.net/2142/103334

DOI

https://doi.org/10.21900/iconf.2019.103334

Copyright and License Information

Copyright 2019 Irene Lopatovska, Mildred Velazquez, Rachel Richardson, and Guida Lai

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