Beyond being human: The (in)accessibility consequences of modeling VAPAs after human-human conversation
Author(s)
Mukkath Roy, Antony Rishin
Abdolrahmani, Ali
Kuber, Ravi
Branham, Stacy M.
Issue Date
2019-03-15
Keyword(s)
Voice-activated personal assistant
Voice interface
Human-human conversation
Design guidelines
Accessibility
Blindness
Abstract
Voice-Activated Personal Assistants (VAPAs) like Amazon's Alexa and Google Assistant have rapidly become pervasive, with users spanning from the youngest young to the oldest old of our society. However, little is known about the nascent VAPA interaction paradigm: what are the fundamental metaphors and guidelines for design, and how do they constrain potential uses and users? This poster begins to answer these questions through a qualitative document review of VAPA design guidelines published by Amazon and Google. Initial results show that human-human conversation is considered the gold standard of interaction. We present an argument that troubles this assumption by adopting a lens of accessible interface design for blind individuals. We advocate VAPA design that moves beyond being human.
Publisher
iSchools
Series/Report Name or Number
iConference 2019 Proceedings
Type of Resource
text
Language
eng
Permalink
http://hdl.handle.net/2142/103342
DOI
https://doi.org/10.21900/iconf.2019.103342
Copyright and License Information
Copyright 2019 Antony Rishin Mukkath Roy, Ali Abdolrahmani, Ravi Kuber, and Stacy M. Branham
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