Assessing Human Librarian Demeanor during Research Consultation - Version 1
Feng, Yali; Bahureksa, Lindsay
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https://hdl.handle.net/2142/128901
Description
Title
Assessing Human Librarian Demeanor during Research Consultation - Version 1
Author(s)
Feng, Yali
Bahureksa, Lindsay
Issue Date
2025-07-18
Keyword(s)
research consultation
library assessment
academic library
library services
user experience
librarian demeanor
Date of Ingest
2025-07-18T09:57:39-05:00
Abstract
This instrument was designed to measure patrons’ perceptions of librarian demeanor during one-on-one research consultations. It evaluates six interpersonal qualities: approachability, supportiveness, friendliness, helpfulness, warmth, and sincerity. Respondents rate each statement using a 5-point Likert scale from “Not at all” to “Extremely.” An optional open-ended section invites qualitative observation. The instrument aims to capture the emotional and relational dynamics that shape user experience, especially in GenAI context.
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