University of Illinois Urbana-Champaign

Patron Comparison of Information Seeking Experience: GenAI Tool vs. Librarian Consultation - Version 1

Feng, Yali; Bahureksa, Lindsay

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https://hdl.handle.net/2142/128903

Description

Title
Patron Comparison of Information Seeking Experience: GenAI Tool vs. Librarian Consultation - Version 1
Author(s)
  • Feng, Yali
  • Bahureksa, Lindsay
Issue Date
2025-07-18
Keyword(s)
  • generative artificial intelligence
  • research consultation
  • library service
  • library assessment
  • user experience
  • human-AI comparison
  • information seeking
Date of Ingest
2025-07-18T10:54:36-05:00
Abstract
This instrument assesses library patrons’ comparative experiences of seeking research help through human librarian consultations versus generative AI (GenAI) tools. It includes seven items measuring perceived differences in areas such as information quality, integration into assignments, convenience, breadth of support, interaction style, ability to reveal blind spots, and guidance for next steps. Respondents rate each item on a 6-point comparative scale (from “HL is much worse than GenAI” to “HL is much better than GenAI”), with a “Not sure” option.
Type of Resource
text
Sponsor(s)/Grant Number(s)
Library Assessment Grant
Copyright and License Information
CC-BY-NC-SA

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