Exploring and Designing Wayfinding Behavior in Hospitals: The Double Double Diamond Approach

Zbiejczuk Suchá, Ladislava; Holubec Birtusová, Michaela; Jochecová, Kateřina; Kvarda, Ondřej; Godišková, Gabriela

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https://hdl.handle.net/2142/132999 Copy

Description

Title

Exploring and Designing Wayfinding Behavior in Hospitals: The Double Double Diamond Approach

Author(s)

• Zbiejczuk Suchá, Ladislava
• Holubec Birtusová, Michaela
• Jochecová, Kateřina
• Kvarda, Ondřej
• Godišková, Gabriela

Issue Date

2026-03-12

Keyword(s)

• Information behavior
• Wayfinding
• Hospitals
• Design research
• Double diamond

Abstract

Introduction. Hospital wayfinding challenges often arise from unclear navigational information rather than architectural complexity. Research in this field demonstrates methodological pluralism, ranging from surveys and experiments to ethnographic and physiological approaches. This study introduces a design-based framework for approaching hospital wayfinding. Method. We applied the Double Diamond framework, an adaptation of the British Design Council’s model, integrating information behavior research and design methods. The process included surveys, ethnography, usability testing, eye-tracking, VR prototyping, and participatory concept testing across diverse patient groups. Analysis. Iterative cycles of divergence and convergence revealed the emotional, cognitive, and systemic impacts of poor navigation. Triangulation across quantitative and qualitative methods enabled a comprehensive understanding of patient experiences and design opportunities. Results. The process identified design principles such as simplifying sign systems, prioritizing contextual over prescriptive guidance, and embedding ownership structures for long-term maintenance. VR and accessibility testing validated prototypes and highlighted user diversity. Conclusion. Hospital wayfinding should be understood not as static signage but as an ongoing service. The Double Double Diamond framework offers hospitals a replicable, human-centered model for continuous, evidence-based wayfinding design and implementation.

Publisher

iSchools

Series/Report Name or Number

iConference 2026 Proceedings

Type of Resource

Other

Genre of Resource

Conference Poster

Language

eng

Permalink

https://hdl.handle.net/2142/132999

Copyright and License Information

Copyright 2026 is held by Ladislava Zbiejczuk Suchá, Michaela Holubec Birtusová, Kateřina Jochecová, Ondřej Kvarda, and Gabriela Godišková. Copyright permissions, when appropriate, must be obtained directly from the authors.

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