University of Illinois Urbana-Champaign

Effects of Ease of Use, Effectiveness, and Use Frequency on User Satisfaction in Academic Library Website Uses

Joo, Soohyung

Content Files
academic_library_satisfaction[1].pdf

Permalink

https://hdl.handle.net/2142/15020

Description

Title
Effects of Ease of Use, Effectiveness, and Use Frequency on User Satisfaction in Academic Library Website Uses
Author(s)
Joo, Soohyung
Issue Date
2010-02-03
Keyword(s)
  • Ease of Use
  • Effectiveness
  • Use Frequency
  • Academic Library
  • User Satisfaction
Date of Ingest
2010-02-27T17:13:24Z
Abstract
such as an online library catalog, electronic resources, and online reference services are considered imperative in achieving their academic goals. To satisfy student users, it is important to develop a user-friendly website based on precise understandings of factors associated with user satisfaction. There are various factors affecting satisfaction such as availability, resource quality, usability, and service quality, and many studies have investigated causal relationships between various factors and user satisfaction in the context of academic library web-based services. This research investigated the effects of three variables, ease of use, effectiveness, and use frequency, on satisfaction in using a university library website.
Type of Resource
text
Genre of Resource
Conference Poster
Permalink
http://hdl.handle.net/2142/15020

Owning Collections

iConference 2010 Posters PRIMARY
iConference 2010 Posters