A library that recognizes the need for and benefits of assessment of performance and service presents rewarding opportunities for staff to become more engaged in their work and to identify more strongly with the library’s mission and goals. The process and results of both quantitative and qualitative assessment efforts offer possibilities for employees to develop new skills, take on new tasks, and embark on new jobs. Integrating organizational assessment activities into the library’s routine helps the library to understand and more fully satisfy customer needs. It also encourages the library to anticipate future needs while remaining flexible enough to manage the organization’s response to change easily and effectively.
Publisher
Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign.
ISSN
0024-2594
Type of Resource
text
Genre of Resource
Article
Language
eng
Permalink
http://hdl.handle.net/2142/1725
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