On Becoming an Employer of Choice: Gauging Employee Satisfaction Through ClimateQUAL®

Li, Xin; Bryan, Linda

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https://hdl.handle.net/2142/18732 Copy

Description

Title

On Becoming an Employer of Choice: Gauging Employee Satisfaction Through ClimateQUAL®

Author(s)

• Li, Xin
• Bryan, Linda

Issue Date

2010

Keyword(s)

• Workforce Issues in Library and Information Science
• Academic librarians -- Job satisfaction -- United States.
• Library personnel management -- United States.
• Cornell University. Library.

Abstract

In 2007, Cornell University Library (CUL) established a strategic goal of becoming an employer of choice. This aspiration is firmly rooted in the belief that the employees' satisfaction has a direct, positive impact on user satisfaction. This article presents a case study of Cornell University Library's use of ClimateQUAL® survey instrument in 2008 to measure CUL employees' perceptions of the library's workplace climate. It illustrates the use of action research methodology for engaging the library community in organizational development, provides examples of actions CUL has taken, and offers general reflections on implications of adapting ClimateQUAL as an assessment instrument in libraries. Cornell University Library's ClimateQUAL results appear to support the hypothesis that a healthy workplace climate as perceived by the employees is positively linked to the satisfaction of the organization's customers.

Publisher

Johns Hopkins University Press and the Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign

ISSN

0024-2594

Type of Resource

text

Language

en

Permalink

http://hdl.handle.net/2142/18732

Copyright and License Information

Copyright 2010 Board of Trustees of the University of Illinois

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