You Look Like You're Looking for the Bathroom?: An In-depth Look Into Patron Services At The Krannert Center For Performing Arts

Barney, John; Mariano, Tracy; Ng, Michelle; Yoo, Christopher

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https://hdl.handle.net/2142/1889 Copy

Description

Title

You Look Like You're Looking for the Bathroom?: An In-depth Look Into Patron Services At The Krannert Center For Performing Arts

Author(s)

• Barney, John
• Mariano, Tracy
• Ng, Michelle
• Yoo, Christopher

Issue Date

2006-05-15

Keyword(s)

• Performance/Expressive Culture
• Krannert Center
• Administration/Services

Abstract

This project investigates the Patron Services within the Krannert Center and the history behind the establishment of the center, including the founders and the mission. On the basis of literature research and interviews, the authors find that the Patron Services’ handbook is the foundation of their activity system and contains information regarding their mission, the rules, and information about the center. The handbook and other textual tools used by the employees of Patron Services could be beneficial for employees to exceed at the job. However, many of them do not take advantage of their handbook and some have never even opened it. Minimal changes and reorganization can make the handbook more appealing. Training can also be conducted in new ways to give employees incentives for reading through the manuals.

Type of Resource

text

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http://hdl.handle.net/2142/1889

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