University of Illinois Urbana-Champaign

Information Use in Online Civic Discourse: A Study of Health Care Reform Debate

O'Connor, Lisa; Rapchak, Marcia

Permalink

https://hdl.handle.net/2142/31892

Description

Title
Information Use in Online Civic Discourse: A Study of Health Care Reform Debate
Author(s)
  • O'Connor, Lisa
  • Rapchak, Marcia
Issue Date
2012
Keyword(s)
Information literacy
Abstract
This article reports on a study of civic discourse in online political forums. On March 23, 2010, the Patient Protection and Affordable Care Act was signed into law in the United States after heated debate. Some of the debate took place online, often in political forums. This study describes and analyzes the information used to frame and support participants’ opinions within the online environment. Researchers collected 6,322 postings in 226 threads over thirteen months in three discussion boards (two moderated and one unmoderated). Using citation context analysis and citation content analysis, researchers identified the type of sources used by posters (i.e., those individuals who post information online), the quality of such sources, and the responses of other posters to source use. Sources were categorized based on type and coded based on neutrality and authority. The category of most-cited sources was newspapers and newswires. While the majority of postings did not use sources (over 97 percent did not cite any source), of those sources coded (n = 460), over a third were clearly biased and/or unauthoritative. The authors discuss some of the difficulties individuals face in finding and using political information. Recommendations are made for developing national information policy, improving the format of information channels, and designing user education and services to support civic discourse.
Publisher
Johns Hopkins University Press and the Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign
ISSN
0024-2594
Type of Resource
text
Language
en
Permalink
http://hdl.handle.net/2142/31892
DOI
https://doi.org/10.1353/lib.2012.0008
Copyright and License Information
Copyright 2012 Board of Trustees of the University of Illinois.

Owning Collections

Library Trends 60 (3) Winter 2012: Information Literacy Beyond the Academy, Part II PRIMARY
Library Trends 60 (3) Winter 2012: Information Literacy Beyond the Academy, Part II: Organizational Issues, Theoretical Perspectives, and Practical Initiatives. Edited by John Crawford.