University of Illinois Urbana-Champaign

Using Quality Concepts to Improve Reference Services

Brown, Janet Dagenais

Permalink

https://hdl.handle.net/2142/41822

Description

Title
Using Quality Concepts to Improve Reference Services
Author(s)
Brown, Janet Dagenais
Issue Date
1994-05
Keyword(s)
  • College and university libraries/Reference services
  • Reference services/Evaluation
  • Reference services/Kansas
  • Ablah Library
Publisher
Association of College and Research Libraries. American Library Association
ISSN
  • Print ISSN: 0010-0870
  • Electronic ISSN: 2150-6701
Type of Resource
text
Language
eng
Permalink
http://hdl.handle.net/2142/41822
Copyright and License Information
Copyright 1994 Association of College & Research Libraries, a division of the American Library Association. Digitized with permission. Issued with a Creative Commons Attribution-Non Commercial License (CC BY-NC).

Owning Collections

College and Research Libraries 55 (3) May 1994 PRIMARY