Can I borrow your expertise? Integrating transactive memory system, social network, and social resources theory

Hong, Woonki

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https://hdl.handle.net/2142/45500 Copy

Description

Title

Can I borrow your expertise? Integrating transactive memory system, social network, and social resources theory

Author(s)

Hong, Woonki

Issue Date

2013-08-22T16:42:17Z

Director of Research (if dissertation) or Advisor (if thesis)

Lawler, John J.

Doctoral Committee Chair(s)

Lawler, John J.

Committee Member(s)

• Kramer, Amit
• Gajendran, Ravi S.
• Joshi, Aparna

Department of Study

School of Labor & Empl. Rel.

Discipline

Human Res & Industrial Rels

Degree Granting Institution

University of Illinois at Urbana-Champaign

Degree Name

Ph.D.

Degree Level

Dissertation

Keyword(s)

• knowledge retrieval
• Transactive memory system
• social network
• individual motivation
• expertise sharing

Abstract

As information and knowledge are increasingly critical resources in organizations, a key question facing organizations today is ‘knowing who knows what’ rather than ‘knowing what.’ However, awareness of others’ expertise does not necessarily lead to the utilization of that knowledge. Integrating transactive memory system, social network, and social resources theory, this study investigates expertise utilization processes at the interpersonal level. Drawn from 71 individuals and 1,898 observations of expertise utilization, the findings show that when team members’ expertise is high, and individuals perceive themselves as lacking expertise, individuals are more likely to retrieve expertise from team members. The results also indicate that tie strength and psychological empowerment moderate expertise utilization process. Implications of these findings for research and practice are discussed.

Graduation Semester

2013-08

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http://hdl.handle.net/2142/45500

Copyright and License Information

Copyright 2013 Woonki Hong

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