The Role of Team's Communication Practices in Between-Team Decision Making Activities

Xiao, Lu; Martin, Jennifer; Buchel, Olga; Huang, Dongyan

Permalink

https://hdl.handle.net/2142/47280 Copy

Description

Title

The Role of Team's Communication Practices in Between-Team Decision Making Activities

Author(s)

• Xiao, Lu
• Martin, Jennifer
• Buchel, Olga
• Huang, Dongyan

Issue Date

2014-03-01

Keyword(s)

• inter-cultural teamwork
• inter-team communication
• qualitative study

Abstract

Research into teams has focused largely on intra-team or sub-team activities. Although activities involving two or more teams are becoming increasingly common due to outsourcing and globalization in the workplace, there are few studies about them. In this project, we studied two engineering teams and their activities for five months. The two teams, which belong to a Canadian company, are located in different countries. We collected different kinds of data to explore various aspects of the teams and their activities. In this research note, we report our preliminary findings about two teams' communication practices. Specifically, the findings suggest that despite the presence of video conference tool, file sharing tool, electronic mails, and phones, onsite visit and/or face-to-face interactions have great impact on the satisfaction level of the members' experiences of working with another remote team of different national culture.

Publisher

iSchools

Series/Report Name or Number

iConference 2014 Proceedings

Type of Resource

text

Language

english

Permalink

http://hdl.handle.net/2142/47280

DOI

https://doi.org/10.9776/14363

Copyright and License Information

Copyright 2014 is held by the authors of individual items in the proceedings. Copyright permissions, when appropriate, must be obtained directly from the authors.

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