Situational Virtual Reference: Get Help When You Need It

DesArmo, Joel; You, SukJin; Mu, Xiangming; Dimitroff, Alexandra

Permalink

https://hdl.handle.net/2142/47327 Copy

Description

Title

Situational Virtual Reference: Get Help When You Need It

Author(s)

• DesArmo, Joel
• You, SukJin
• Mu, Xiangming
• Dimitroff, Alexandra

Issue Date

2014-03-01

Keyword(s)

• virtual reference service
• usability study
• interface design
• intrusion and helpfulness

Date of Ingest

2014-02-25T19:30:55Z

Abstract

This study aims to increase the use of virtual reference service by increasing the awareness of the availability of the service to users who really need it. A new situationally-based virtual reference interface, called the sVR interface, has been designed to reflect different levels of user search success. Findings from an eight-month field study done in a university library improved our understanding of how to effectively enhance the availability of virtual reference service to users who need it. A discussion about balancing the availability and the intrusiveness of virtual reference service is also provided.

Publisher

iSchools

Series/Report Name or Number

iConference 2014 Proceedings

Type of Resource

text

Genre of Resource

Conference Poster

Language

english

Permalink

http://hdl.handle.net/2142/47327

DOI

https://doi.org/10.9776/14288

Copyright and License Information

Copyright 2014 is held by the authors of individual items in the proceedings. Copyright permissions, when appropriate, must be obtained directly from the authors.

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