Blind Users Searching Digital Libraries: Types of Help-seeking Situations at the Cognitive Level
Author(s)
Xie, Iris
Babu, Rakesh
Jeong, Wooseob
Joo, Soohyung
Fuller, Paige
Issue Date
2014-03-01
Keyword(s)
human information behavior
information retrieval
quantitative research methods
Abstract
Universal access is the objective of digital library development. However, it is a challenge for blind users to search information effectively in digital libraries because of their dynamic design and multimedia collections. Serving as the preliminary study of a large scale project, this study focuses on the identification of types of help-seeking situations unique to blind users at the cognitive level. Based on the analysis of 15 blind users' pre-questionnaires, pre-interviews, think-aloud protocols, transaction logs and post-interviews, the authors identified blind users' typical help-seeking situations in relation to cognitive overload, comprehension and reasoning. Implications for how to design better help features for blind users to overcome these situations are also discussed.
Publisher
iSchools
Series/Report Name or Number
iConference 2014 Proceedings
Type of Resource
text
Language
english
Permalink
http://hdl.handle.net/2142/47343
DOI
https://doi.org/10.9776/14272
Copyright and License Information
Copyright 2014 is held by the authors of individual items in the proceedings. Copyright permissions, when appropriate, must be obtained directly from the authors.
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