"The intent of this paper is to help reference librarians and others answer
the question, ""What is ethical reference practice?"" or ""How should the
librarian act or behave in providing reference service?"" The emphasis
will be on the individual reference librarian's interactions with clients.
Ethical concerns of the library as a whole or of librarians in general,
such as fees for service and equitable availability of service, will be left
to other papers at this institute. The paper will set out a group of norms
or obligations that should guide the reference librarian's service to
clients. Guidelines for following these norms will be put forward, along
with strategies for applying them."
Publisher
Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
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