Gathering and using patron and librarian perceptions of question-answering success
Bunge, Charles A.
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https://hdl.handle.net/2142/606
Description
Title
Gathering and using patron and librarian perceptions of question-answering success
Author(s)
Bunge, Charles A.
Issue Date
1991
Keyword(s)
Reference services (Libraries)
Evaluation
Abstract
This paper discusses the strengths and weaknesses of patrons and
reference librarians as sources of data for the evaluation of reference
question-answering effectiveness, along with ways to enhance the
usefulness of data from each source. It describes the Wisconsin-Ohio
Reference Evaluation Program and discusses some illustrative statistics
from the project, including data on relationships between patron perceived
answering success and factors such as staffing patterns, effort
spent on answering questions, types and sources of questions, and
collection size.
Publisher
Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign
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