"Extending Knowledge Management to ""Knowing"": A Design of Experience Management System"

Zhang, Guangxuan; Purao, Sandeep

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https://hdl.handle.net/2142/73463 Copy

Description

Title

"Extending Knowledge Management to ""Knowing"": A Design of Experience Management System"

Author(s)

• Zhang, Guangxuan
• Purao, Sandeep

Issue Date

2015-03-15

Keyword(s)

• information systems
• knowledge management
• information technology and work

Abstract

Knowing is constituted in, and thus, inseparable from practice. The conceptualization it suggests is different from the epistemology of possession that underlies prior work in knowledge management. To capture, represent and manage ‘knowing,’ we propose a novel class of solutions – experience management systems. An experience management system consists of practice vignettes, vignette representation, and vignette generation. We envision the solution as a challenge to, yet an extension of, the notion of case-based reasoning systems. The paper outlines the kernel theories that contribute to the solution, and illustrate our efforts in the context of conflict management in large-scale projects.

Publisher

iSchools

Series/Report Name or Number

iConference 2015 Proceedings

Type of Resource

text

Language

English

Permalink

http://hdl.handle.net/2142/73463

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Copyright 2015 is held by the authors. Copyright permissions, when appropriate, must be obtained directly from the authors.

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