Measuring Service Quality in the Networked Environment: Approaches and Considerations
Bertot, John Carlo
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https://hdl.handle.net/2142/8370
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Title Measuring Service Quality in the Networked Environment: Approaches and Considerations Author(s) Bertot, John Carlo Issue Date 2001 Keyword(s) Libraries User satisfaction. Libraries Evaluation. Libraries Quality control. Libraries Standards. Date of Ingest 2008-05-22T20:23:49Z Publisher Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign ISSN 0024-2594 Type of Resource text Genre of Resource Article Language en Permalink http://hdl.handle.net/2142/8370 Copyright and License Information Copyright 2001 Board of Trustees University of Illinois.
Owning Collections
Library Trends 49 (4) Spring 2001: Measuring Service Quality. Edited by Martha Kyrillidou and Fred M. Heath.
