University of Illinois Urbana-Champaign

Sharing food, gathering information: the context and visibility of community information work in a crisis event

Dailey, Dharma; Robinson, John; Starbird, Kate

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https://hdl.handle.net/2142/89329

Description

Title
Sharing food, gathering information: the context and visibility of community information work in a crisis event
Author(s)
Dailey, Dharma; Robinson, John; Starbird, Kate
Issue Date
2016-03-15
Keyword(s)
  • crisis informatics
  • emergency response
  • volunteerism
  • emergent collaborations
Abstract
This paper describes ICT use after a disaster, connecting the stories of various community responders and tracing their activities across sociotechnical networks. Drawing on contextual interviews and the digital record, we reveal how information work, food work, and emotional labor intersected. At the most superficial level, we find that many community responders continue to rely upon face-to-face communication and “real simple” technologies to coordinate their activities. This research also speaks to the visibility of community response work—offering a method for surfacing less visible work given the social complexities of a disaster. This approach provides a complementary perspective to research that relies solely on digital traces.
Publisher
iSchools
Series/Report Name or Number
IConference 2016 Proceedings
Type of Resource
text
Language
eng
Permalink
http://hdl.handle.net/2142/89329
DOI
https://doi.org/10.9776/16217
Copyright and License Information
Copyright 2016 is held by the authors. Copyright permissions, when appropriate, must be obtained directly from the authors.

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iConference 2016 Papers PRIMARY